Frequently Asked Questions

Q: Am I eligible for Meals on Wheels New Mexico?

A: We have no age, health or income requirements, but we do ask that you receive at least two meals per week to maintain service. You must reside in Albuquerque, Rio Rancho or Corrales to receive hot meal delivery. Clients who live outside this area can receive frozen meal deliveries through the mail (shipping and handling costs will be applied for mailed meals).

 Q: How do I apply for Meals on Wheels New Mexico?

A: You, a family member or a professional caregiver may apply online (click here to apply online); by telephone by calling 505-808-MEAL(6325), Monday – Friday between 9:00am – 2:00pm; or email The application process takes approximately 5 to 7 minutes and requests information such as name, address, phone number, health status, etc. All application information is kept confidential.

 Q: How soon can meal service begin?

A: Home delivery can usually start within one week of your completed sign-up and deposit payment. Meals on Wheels New Mexico delivers between 10:30am – 1:00pm Monday – Friday, except on federal holidays.

 Q: Can you accommodate medical conditions that require a special diet?

A: We have eight diet types: Regular, Heart Healthy, Diabetic, Renal/Dialysis, Vegetarian, Pre-Cut, Mechanical Soft, and Pureed.

Q: Can you accommodate my allergy?

A: We can accommodate a limited number of allergy or food preferences. Click here to view the list of accommodations we can make. We cannot accommodate gluten-free or dairy-free diets due to kitchen restrictions.

 Q: What is the cost?

A: We work on a sliding scale based on gross monthly income and meal type. We also offer chilled breakfast and dinner options for an additional flat-rate per meal. Service begins with a non-refundable administration fee of no more than $25 (dependent on income), payable by debit card, credit card, electronic bank draft, or check. After initial payment, clients are placed on autopay and invoiced at the end of each month.

Q: What if my nutritional requirements or delivery preferences change?

A: We are happy to accommodate changes in diet or delivery days. Please call 505-808-MEAL(6325) to make any changes. Call before 10:00am, Monday – Friday for changes to be effective for next day service. Calls made after 10:00am will have a 24-hour delay.

 Q: Do I have to live alone to receive home delivered meal service?

A: No. You can live with family members or others.

 Q: Can the driver leave my meals if I have to go out?

A: No. Due to environmental health concerns, we cannot leave meals unattended. You can make prior arrangements with our office to have the meal delivered to a neighbor if you are going to be away by calling (505) 808-MEAL(6325) before 10:00, Monday – Friday for next day service. Calls made after noon will have a 24-hour delay.

 Q: Can I suspend service for a couple of days without being cancelled from the program?

A: Yes. You can suspend/resume meal service for up to 30 days by calling (505) 808-MEAL(6325) before 10:00am Monday – Friday for next day service. Calls made after 10:00am will have a 24-hour delay.

 Q: How short or long of a time can I use Meals on Wheels New Mexico?

A: We are here when you need us for as long as you need us.